ITEEA Refund Policy

Last updated: 10/01/2026

Thank you for purchasing from ITEEA. This policy explains when refunds are available. By completing a purchase, you agree to these terms.

Memberships

Membership dues are refundable within 30 days of the payment date if you have not used member benefits. Dues are not prorated if you cancel mid-term. To cancel, email membership.sales@iteea.org so your membership does not auto-renew.

Event and Training Registrations

Cancellations 60 or more days before the event: full refund, less a $25 processing fee.
Cancellations [30 to 59] days before the event: 50% refund.
Cancellations fewer than 30 days before the event: no refund. You may transfer your registration to a colleague at no charge by notifying membership.sales@iteea.org in writing before the event.
If we cancel or reschedule an event, you may choose a full refund or a credit toward a future event.
No-shows are not eligible for a refund.

Digital Curriculum, Licenses, and Online Courses

Because digital products are available as soon as access is granted, all sales are final once access has been provided, including login credentials, course enrollment, or file access. Exceptions:

Technical problems: if you cannot access your purchase and we cannot resolve the problem within 10 business days, you are eligible for a full refund.
Duplicate purchase or billing error: we will refund the duplicate or incorrect charge in full.
Expired or unused licenses: refunds are not provided for licenses that have expired or gone unused.

Printed Materials and Physical Products

Unused items in original condition may be returned within 30 days of delivery for a refund of the purchase price. Please contact membership.sales@iteea.org for a return authorization (RMA) number before shipping anything back. The customer pays return shipping unless the item was defective or we sent the wrong one. Shipping charges are non-refundable.

How to Request a Refund

Email membership.sales@iteea.org or call 703.860.2100 within the applicable window. Include your name, order or invoice number, the product or event, and the reason for your request. We respond within 3 business days.

How Refunds Are Issued

Credit card payments are refunded to the original card. Your bank may take 5 to 10 business days to post it.
Check or invoice payments are refunded by check or credit memo.
Credit card processing fees are non-refundable.
Purchase orders and group registrations may have separate terms. Contact us before purchasing.

Changes to This Policy

We may update this policy at any time. The version in effect at the time of your purchase applies to that purchase.